As the year starts to wind down, you’re probably evaluating your efforts and thinking about next year’s marketing. What worked? What didn’t? What should you do differently?
Before you start making decisions, take a look at what your customers have already told you this year:
- Every search that brought someone to your website
- Every page they visited
- Every form they submitted
- Every question they asked
By Q4, you have months of clues at your fingertips.
That makes right now a good time to strengthen your Answer Engine Optimization (AEO) strategy. AEO focuses on making your information clear and useful so it can be understood by people, traditional search engines and AI-powered search experiences.
Improving AEO doesn't necessarily mean producing more content. Some of your best AEO opportunities may be hiding in the pages and data you already have.
Instead of starting with another list of keywords or topics, start with a different question: What have our customers already told us they want to know?
4 Places to Discover What Your Customers Want to Know
So, where do you look for these clues? Start with actual customer behavior rather than guessing. Look at:
Search Data
Google Search Console can show you the searches where your site is already appearing in search results.
Paid Advertising Data
Site Behavior
Real Customer Questions
Together, these sources can uncover gaps that traditional keyword research may miss.
When we’re looking for content opportunities, especially to improve AEO, we don’t just look at keywords. Some of the best ideas come from looking at what people are already searching for, what they do once they hit the site, and the questions your team hears from customers every day — Rachel Dumais, Assistant Content Manager at inConcert Web Solutions
Once you start putting all of those pieces together, look for:
- Searches where you're already showing up: Strengthening an existing page may be more valuable than creating a new one.
- Pages getting traffic but few conversions: People found you, but the page may not be answering enough to help them take the next step.
Questions customers repeatedly ask: If your team keeps providing the same explanation, consider whether your website should be providing it too. - Content that has become outdated: Make sure your services, expertise and other important information still represent the business today.
- Pages already producing leads: Look at what these pages answer well and what you can learn from them.
Before adding more to your content calendar, ask: What did people already tell us they wanted to know this year?
Look Beyond Rankings to Find What Is Actually Working
Showing up in search results, AI answers, or local listings is important. But what happens after someone finds you?
For example, one business we work with had a page getting lots of traffic. At first glance, it looked like a win. But, as we’ve mentioned before, website traffic alone doesn’t tell you where your marketing is working. When we looked beyond traffic, we found that very few of the visitors on that page were taking the next step.
That told us something important: Getting people to the page wasn’t the problem. Getting them to convert was.
If you uncover a similar issue on your site, ask yourself:
- Are there still questions the page doesn't answer?
- Is the next step clear?
- Are the people finding this page actually the right audience?
The opposite can happen, too. A page that doesn’t get the most traffic may actually be the one generating some of your best leads.
That’s why we encourage clients to look beyond rankings and traffic when deciding what’s working.
Let This Year's Questions Shape Next Year's Strategy
Year-end planning doesn't have to start with a blank content calendar. By now, you have months of information showing what people searched for, which pages they visited, what questions they asked, and what ultimately led them to take action.
Use that information to set your priorities for next year. Not every insight needs to become a new blog post or page. Sometimes the best move is to improve what you already have.
Ready to put this year’s data to work? Contact inConcert Web Solutions to uncover the search, content, and AEO opportunities worth acting on next.
