Are you too hesitant to hashtag?

by | Dec 23, 2013 | Social Media

Now that Facebook has jumped on board the hashtag wagon (hashtwagon? …no?),  there’s no reason for your company not to follow suit. The hashtag, although publicly decried in the media as an annoyance, can be a powerful tool if you use it the right way. The...

Do you need a Twitter glossary?

by | Dec 2, 2013 | Social Media

Is Twitter too confusing for you? There are so many social networks out there that it can be difficult to keep  up with all of them. Here’s one simple test… try to decipher the following message, which you can assume was posted by @inConcertWeb:...

Social Media = Customer Service

by | Oct 28, 2013 | Blogging, Social Media

What’s the first thing you do when you’re frustrated by a product or service? Most people instinctively complain to anyone who will listen. With smartphones in every pocket in today’s world, blasting out these negative messages is easier than ever,...